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Missing or delayed baggage
If your bags do not arrive at your destination, report this to our Baggage agents in the claim area/office before you leave the airport so we may obtain information pertinent to locating your luggage. Lost, damaged, or delayed property must be reported to United Airlines® within 24 hours and a claim made in writing within 45 days giving full description and value of the missing property. If your bag was misplaced, we will make every reasonable effort to return your checked baggage within 24 hours in the United States.
If you do not receive your bag after three days, complete the Baggage Tracing/Claim Form and mail to the following address with the supporting materials.
United Airlines
Central Baggage Service - HDQLZ
P.O. Box 66140
Chicago, IL 60666
Interim purchases
If you must make interim purchases, please ask a baggage representative to tell you our guidelines. If you are still traveling away from home United may consider up to 50% reimbursement of the necessities purchased, taking into account your ability to use the new items in the future.
Claims
If your bag has been located and returned to you and you wish to request reimbursement of related expenses, or your bag has been missing for more than 3 days and you wish to file a claim, please send your request in writing to our Central Baggage Services Office at the address below. They are responsible for reimbursement decisions in connection with delayed and lost baggage. Please include a copy of your ticket receipt, any claim checks, a copy of your delayed baggage report, and any itemized purchase receipts pertinent to your claim. If filing for a missing bag, please forward these items with your Baggage Tracing/claim form within the 45-day required time frame to the following address
United Airlines
Central Baggage Services - HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Damage claims
Damages should be reported to and resolved by the individual United Baggage Services Office where the damage was discovered. If this is not possible, please direct your report and claim to our airport staff at the location nearest you within 24 hours. We will need a copy of your ticket and claim check and will make a visual inspection of the damage.
Limits of liability
Domestic
For travel wholly between U.S. points, liability for delay, damage or loss to checked baggage, including carry-on baggage if tendered to the carrier's inflight personnel for storage or otherwise delivered into the custody of the carrier, is limited to a maximum of $3,000* per passenger.
International
For international travels, including the domestic portions, subject to the Warsaw Convention, the liability limit for delay, damage or loss is approximately $9.07 per pound ($20.00 per kg) for checked baggage and approximately $400 per passenger for unchecked baggage. Where the Montreal Convention applies, the liability of the UA Carrier for the delay, damage or loss to checked and unchecked baggage is limited to 1,000 Special Drawing Rights per passenger.
United is not liable for damage to fragile items, spoilage of perishables, loss/damage/delay of money, jewelry, cameras, electronic/video/photographic equipment, computer equipment, heirlooms, antiques, artwork, silverware, precious metals, negotiable papers/securities, commercial effects, valuable papers, or other irreplaceable items and/or any item where a liability release was signed by the passenger.
Contact us
Baggage Services/Lost & Found within the USA: (800) 221-6903 or contact our local baggage offices for assistance.
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